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Describe the task as concretely as you can: your extension, its monthly event volume, your timeline. That way the first reply is already useful.

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New requests: within one business day. Technical requests from connected publishers: by plan priority.

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Before you write

Worth knowing up front

Still stuck? Write to us — we reply within one business day.

A manager answers new requests within one business day. Technical requests from connected publishers are handled in the order of your plan priority.

Yes. The event schema and the Parquet layout are documented openly, and on request we send a sample file with exactly the production structure.

The stream carries no personal data: identifiers are hashed on the device, and filters strip sensitive domains and parameters. We sign a DPA on request — mention it in your message.